Refund policy

Thank you for shopping with us. As all our candles are handcrafted and made to order, we follow a strict No Cancellation, No Return, and No Refund policy.

Once an order is placed and confirmed, it cannot be cancelled, returned, exchanged, or refunded under any circumstances.

Please Note:

• All products are handmade, so slight variations in color, design, or finish are natural and not considered defects.

• We do not accept cancellations for change of mind, incorrect order details, or incorrect shipping address provided by the customer.

• No refunds or replacements will be provided for personal preferences or dissatisfaction not related to product damage.

• Products damaged due to improper use, storage, or handling are not eligible for return or refund.

Damaged Products During Transit

If your order arrives damaged due to shipping, please contact us within 24 hours of delivery with:

• A clear unboxing video

• Photos of the damaged product and outer packaging

We will review the issue and assist accordingly.

By placing an order on our website, you agree to this policy.

For any questions, please contact us via our website or Instagram DM.